Istana Bespoke Rehabilitation FAQs

How do I convince someone that I care about to contact Istana Jiwa to discuss therapy?

It is very difficult for a parent, husband, wife, child, friend or colleague to convince a loved one that they might need help. Coming to that realisation is intensely personal and, if left unspoken the individual may take years to seek help themselves.

During that time relationships can be severely damaged and jobs, houses and fortunes can be lost.

However, family and friends are a very important part of the recovery process. Our trained therapists can talk to your loved one to help them understand the effect that their drinking or substance abuse is having on those around him or her. Some of us have walked this path, you will find us knowledgeable, non-judgemental and caring.

We provide family counseling services to help family members to maintain their own health and healthy boundaries while encouraging their loved one to seek help.

Will my stay be confidential?

Yes. Your privacy is our highest priority.

The fact that you may never have heard of Istana Jiwa is no accident. We don’t court publicity, our clients find us when they need us.

Our team is bound by tight confidentiality agreements and has worked with celebrities, politicians, high level professionals and captains of industry.

We vary the villas we use, they are unbranded and have no overt connection with Istana Jiwa.

No-one outside of Istana Jiwa will know that you are with us.

For high profile clients we provide enhanced security and privacy measures.

How much will the treatment cost me?

Our service is bespoke and every client program is unique, therefore costs vary from client to client and are determined by variables such as:

  • Level of medical services you may require
  • Level of psychiatric services you may require
  • Psychotherapy and complementary therapy resources required for a successful treatment outcome
  • Duration of your stay
  • Security measures
  • Specific accommodation requests

As a guide, the services detailed throughout this website start at:

  • US$22,000 per week in Bali
  • US$49,500 per week in Barbados
  • US$49,500 per week in Ibiza.

We work on an inclusive quoted price however some things we can’t cover:

  • Travel expenses including PCR and Rapid Antigen tests
  • Emergency/unplanned medical treatment, evacuation, and hospitalisation
  • Medical treatment or services unrelated to your program
  • Cosmetic procedures
  • Dental procedures
  • High value recreational activities such as boat charter, helicopter trips etc.
  • Additional trips and excursions after the completion of your stay

What is different about the Istana Jiwa approach to treatment?

One-to-one treatment in privacy and luxury

  • We provide absolute confidentiality and privacy and we offer one-to-one holistic treatment – our clients never meet each other, the treating team comes to them. This gentle yet intense form of treatment is highly effective and results in a faster recovery time and enduring success.

We are culturally sensitive

  • Istana Jiwa is located on a Hindu island in an Islamic country and our multi-racial, multi-faith team consists of Europeans, Australians, Americans and Asians. We are genuinely international.

Single client immersion. We work with one client at a time in a private setting.

  • Extensive research, confirmed by our experience, has convinced us that the group approach, while convenient for the provider, does not produce good outcomes for the client. The group approach requires clients to be pushed into preset programs, timetables and therapies. The individual need is overshadowed by the convenience of the group. Group dynamics can be unhelpful and the loss of privacy and confidentiality can prevent those clients who require discretion from seeking therapy.
  • The single client immersion method allows our hand-picked team to concentrate all its efforts on a single client for the best results and lifelong change.

Luxury private accommodation

  • Recovery is enhanced in an atmosphere characterised by tranquility, comfort, harmony and privacy.
  • Our clients are given their own luxurious, comfortable and spacious 5 star villa. All our villas have at least three bedrooms, a pool, quiet gardens and ample room for treatments and relaxation and elegant dining.
  • Each villa is fully staffed with a chef, manager, maid and dedicated car and driver.

Tailored treatment for each client

  • We believe that each client who joins our program brings their own experience, knowledge, beliefs and challenges. No two clients are alike.
  • Based on each client’s current physical, mental, emotional and spiritual needs and conditions, interests and beliefs, we design a program of therapies, experiences and activities to make clients time with us lead to radical enduring change.

Compassion and respect

  • Addiction and mental health problems are illnesses not moral deficiencies.
  • We treat our clients with respect, understanding and compassion.
  • We do not judge or apply unhelpful labels.
  • We help our clients recognise and enhance the parts of their lives that are working well and address those that aren’t.

An elite experienced team entirely at your service

  • Your multidisciplinary team work as one with you as their entire focus
  • Flexibility
    Many of our clients run businesses and have careers which cannot be put completely on hold during their stay with us.
  • Our flexible approach allows therapies and activities to work in conjunction with our clients obligations.

Uncompromising care

  • We are one of very few rehabilitation facilities with the skills and resources available to provide uncompromising care that changes and adapts as you progress through the program.

All inclusive pricing

  • With the exception of high value excursions such as yacht charter and helicopter hire and unplanned medical expenses or emergencies the price you are given is all inclusive.

Do I have a drinking problem?

These questions may assist you to assess whether you, a loved one, colleague or friend may have a problem with alcohol.

In the past year, have you (or your loved one):

Had times when you ended up drinking more, or longer than you intended?

More than once wanted to cut down or stop drinking, or tried to, but couldn’t?

Spent a lot of time drinking? Or being sick or getting over the after effects?

Experienced craving — a strong need, or urge, to drink?

Found that drinking — or being sick from drinking — often interfered with taking care of your home or family? Or caused job troubles? Or school problems?

Continued to drink even though it was causing trouble with your family or friends?

Given up or cut back on activities that were important or interesting to you, or gave you pleasure, in order to drink?

More than once gotten into situations while or after drinking that increased your chances of getting hurt (such as driving, swimming, using machinery, walking in a dangerous area, or having unsafe sex)?

Continued to drink even though it was making you feel depressed or anxious or adding to another health problem? Or after having had a memory blackout?

Had to drink much more than you once did to get the effect you want? Or found that your usual number of drinks had much less effect than before?

Found that when the effects of alcohol were wearing off, you had withdrawal symptoms, such as trouble sleeping, shakiness, irritability, anxiety, depression, restlessness, nausea, or sweating? Or sensed things that were not there?

If you have any of these symptoms, your drinking may already be a cause for concern. The more symptoms you have, the more urgent the need for change.

If you are considering these issues please contact Istana Jiwa for a confidential discussion with a member of our team.

Who will be responsible for my treatment at the Istana Jiwa?

If necessary, and with your permission, we will collaborate with your personal physician.

Once with us your treatment program will be managed and co-ordinated by the Clinical Director.

Each individual treatment will be carried out by a multidisciplinary international and local team of therapists and body workers working in a collaborative way to ensure the best possible result for each client.

Each team will include a psychiatrist, medical practitioner and psychotherapist and support therapists (art, music, expression).
Your complementary therapy team will include yoga instructors, acupuncturists, reflexologists, masseurs and personal trainers.

What will my treatment program look like?

We believe that each client who joins our program brings their own experience, knowledge, beliefs and challenges. No two clients are alike.

Based on each client’s current physical, mental, emotional and spiritual needs and conditions, interests and beliefs, we design a program of therapies, experiences and activities to make clients time with us lead to radical enduring change.

This is how a typical day can look

Can my current doctor or therapist make a contribution to my treatment team?


  • We welcome the positive input of any doctor or therapist who has worked with you in the past and can provide valuable history and insight.
  • We will meet or schedule Skype meetings with any professional suggested by our clients and their input will be shared only with the managing clinical team.

What if I need to attend to business or personal obligations while at istana Jiwa?

Many of our clients have demanding business and personal obligations that cannot be completely put on hold while they are attending residential treatment.

While we encourage our clients to dedicate as much time and concentration as possible to their recovery, flexibility is a cornerstone of the Istana Jiwa program.

We understand that clients may need to schedule tele-conferences, attend to correspondence on even leave the program for short periods and return.

Can I talk to my children and other loved ones while I am at Istana Jiwa?

Yes of course.

Unlike some other treatment facilities, we do not believe that isolation and cutting off communication with loved ones assists recovery. Quite the opposite. We do not wish to further traumatise children who may be frightened or confused by a parent’s absence.

We understand that some parents may feel unable to enter treatment because of concern about the effect of extended absence from their children. For those reasons we encourage and facilitate calls and written communication.

You may wish your child or other loved ones to visit you at Istana Jiwa so that they can be assured that you are safe and well cared for.

What will be my accommodation?

This is Bali so the level of accommodation is limited only by budget and imagination.

If you decide that Istana Jiwa is for you we will show you a selection of villas that we have available for your dates.

Their locations will vary from mountains to the beach but they will all be 5 star, fully staffed, safe and private.

For further information on accommodation

How long will I stay at Istana Jiwa?

Some clients stay for 2 weeks, some stay for 3 months.

While flexibility applies to the duration of your stay, experience has shown that lasting results can best be achieved after longer stays.

If you can clear the time we encourage you to commit at least 1 month.

Will my treatment be covered by my health insurance fund?

We are a Therapeutic Retreat and not a hospital so normally our fees are not covered.

However, a few health insurance companies have provisions for rehabilitation and treatment of mental health issues.

Please refer your enquiries to your particular health insurance fund.

What are the arrangements for payment?

To confirm your stay we require a 2 week deposit of the agreed fee paid.

The balance is paid on arrival at Istana Jiwa.

Refunds and cancellations?

Istana Jiwa incurs significant costs preparing for the arrival of each client so we can not refund deposits.

However if something unforeseen happens such as a family or medical emergency and with notice of at least 10 days we may be able to reschedule treatment.

Contact Us Today For A Confidential Discussion

Improve your life today
I arrived at Istana Barbados in a terrible condition, alcohol had brought me to my knees, I was on the brink of blowing my professional reputation and losing my family. The medical team nursed me through a long detox and the rest of the team put me on the path to recovery. Two of the team flew back to New York with me and stayed for 2 months to help me adjust to this new life. From beginning to end a life changing experience from the best team of people. Just fantastic. Thank you.
Julie, NY
Istana Jiwa is a place for profound and permanent transformation. I found the team to be working at the highest level in their fields. Many have also been on the dark side of addiction and come out the other side; they, if anyone, know the pathway to release. And that’s this brilliantly conceived, bespoke rehab concept which accommodates you in a 5 star private villa with every whim catered for, then drills down with proper therapy for lasting change. Coming through addiction is brutal but here there is shelter from the storm - a beautiful place to rest and get the space to heal, with 24/7 care and love. It’s expensive but what price sanity?
Patricia C, Hong Kong
I started with Istana Jiwa in pretty ordinary shape; marriage had collapsed and I was self medicating with anything I could find to suppress the deep sense of despair and depression. The program transformed me – physically and emotionally. I spent 60 days in the program working on finding myself and I left feeling genuine hope and a real fortitude to tackle life again.
L, Melbourne
I went to Istana Jiwa to reset my mind and change the way I was living. Stress had got the better of me, I was partying too hard and I was close to blowing up my career and losing my family. Amazingly I found some like minded souls in the Istana Jiwa team, people who had lived my life in the corporate arena, who understood me and helped me recalibrate my life. I now feel better than ever before, and I even gave up smoking there!
Simon, Hong Kong
For my sins I have been to a few treatment centres around the world, nothing comes close to Istana Jiwa. I went deeper and achieved more in therapy than I have ever gone before, I made peace with meditation and yoga - both things I have resisted in the past and both I now practise in daily life. I feel transformed, thank you.
David, London
I travelled from Los Angeles to Istana Jiwa on the recommendation of a friend and in my mind, it was a leap into the unknown. I was completely unprepared for how cosmopolitan, competent, professional and caring the staff were. From the moment I was met at the airport to the moment I left I felt cared for and understood. This was an utterly life-changing experience, I never thought I would say I loved going to rehabilitation but I actually did.
Maggie, LA